RESIDENT HELP
Use the written instructions provided for your community. Slate owns, supplies and services the branded collection bins and replaces broken bins free, no questions asked. Direct help and complaint reporting through each bin’s QR code is planned; live reporting details will be provided when your community starts service. This website is not a channel for apartment-specific resident reports.
The proposed standard schedule is Sunday-Thursday. Set trash out from 6-8 p.m., ready by 8 p.m., and bring empty bins inside by 9 a.m. Collection begins after 8 p.m.; the completion window is agreed for each property and may extend to midnight. Follow your community's approved instructions, including any schedule changes.
Use the Slate-supplied lidded bin at your approved collection point. Household-trash bags must be intact, securely tied, fully inside with the lid closed, and no heavier than 25 pounds each. Extra bags, loose piles, liquids, exposed sharps, chemicals and bulky items are outside ordinary collection. Follow your community's written instructions and ask management about anything unclear.
Bulk-item removal needs separate approval. Ask management about your property's process before placing furniture or other large items out for collection.
For now, contact your property management team using its established support channel. Include the details it requests so the issue can be directed appropriately.
PORTAL STATUS
Service portal being prepared · Online access is not yet available.
Please keep apartment-specific service reports in your property's support channel. The walkthrough form is for property owners and managers exploring service.
If something is unclear, check with management before leaving items for collection. Your property's written instructions take precedence over general information on this page.
